Job Description

Overview: Fausak Tires & Service is a full-service auto center. Since 1962, we have worked hard to provide the best service and customer care while reinvesting in our facilities, equipment and personnel. From our beginnings in a former root-beer stand in 1962 to the state-of-the-art shops of today, our difference has always been the people inside the buildings. We have and always will be focused on people, from our employees to our customers to our community. We believe that taking care of each other makes it easy to provide better service which separates us from the competition and delivers more value to our customers. The Assistant Manager is responsible for managing, selling and promoting all products and services offered by Fausak Tires & Service by following the company's store standards and expectations. Benefits:Competitive Bi-Weekly PayTuition Reimbursement, up to $3,000 annuallyPaid Vacation and Sick Time6 Paid HolidaysMedical, Dental and Vision Insurance.Life Insurance (Company paid)401(k) Retirement Savings Plan with Company MatchDiscounted Services on Personal and Immediate Family VehiclesOpportunity for Advancement!!! Principal Duties and Responsibilities: Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.Track all new returns, core returns and warranty parts for individual customersOther duties as assignedQualifications: High School Diploma or equivalentPrior experience as a Service Advisor is highly preferred, but not requiredProfessional appearance and proven ability to work in a process driven environmentPossess valid driver's license, or obtain a valid driver's license within 30 days of hire datePossess State Inspector License or ability to obtain a State Inspector license within 30 days of hire dateASE Certified Service Consultant Certification or ability to obtain within 90 days of hire dateAbility to work a minimum of five days, including Saturdays Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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