Job Description

Program Overview

Nationwide program dedicated to maintaining IT infrastructure operations across TSA. Contract supports all US airports and 30+ US Embassy/Consulates international sites across 30 different countries where TSA is present

About The Role

Join Our Team as a Technical Customer Support Representative – Clinton, TN

Are you passionate about providing outstanding IT support and helping users solve technical challenges? Peraton is seeking a dedicated and service-oriented Technical Customer Support Representative to join our team supporting the Department of Homeland Security (DHS) Transportation Security Administration (TSA). This is an excellent opportunity to make a meaningful impact in a mission-driven environment while advancing your career in IT support. As a key member of our support team, you’ll be the first point of contact for DHS/TSA staff needing assistance with IT-related issues.

• Location: On-site in Clinton, TN

• Schedule: Full-time, 2:00 PM – 10:30 PM shift (Initial training schedule is 8:00 AM – 4:30 PM for the first 4 weeks).  Must have the ability to work rotating shifts.

Day to Day Work Responsibilities:

• Provide technical support for software, hardware, and network issues via phone, email, and social media tools.

• Walk users through solutions using remote diagnostic techniques and clear, step-by-step communication.

• Review and prioritizing support requests, troubleshooting technical issues, and escalating complex cases as needed.

• Support users with requests for information and providing guidance on IT systems and databases.

• Maintain network records and assisting with documentation, diagrams, and basic system configurations.

• Collaborate with cross-functional technical teams to resolve service interruptions and improve performance.

TSAImpact#

Qualifications

Basic Qualifications:

• U.S. Citizenship required. Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
• High School diploma/equivalent and 2-4 years experience.
• Technical Customer Support experience.
• Experience supporting Office 365 and common IT platforms.
• Ability to troubleshoot technical issues.
• Strong writing and communication skills.
• Problem-solving ability to diagnose and resolve basic technical issues.
• Ability to work rotating shifts as needed.

Preferred Qualifications:

• Relevant DHS focused experience.
• Possess attention to detail and follow-through.
• High level of professionalism and ability to maintain confidentiality.
• Demonstrates eagerness to learn and flexible with the ability to multi-task.
• Detail-oriented, reliable, and organized with the ability to multi-task effectively.
• Professionalism, discretion, and a commitment to maintaining confidentiality.
• Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.

SCA / Union / Intern Rate or Range

$24.86

Details

Target Salary Range: SCA / Union / Intern

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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