Contract Position Summary
FCDC is seeking a Help Desk Contractor to join our team.
The contractor must be a U.S. citizen or a green card holder.
Assign rights to applications.
Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.
Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.
Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
Deletion and disabling of users.
Regularly scheduled cleanup of accounts.
Remediation of issues related to user accounts.
Management of secondary accounts and privileged access accounts.
Solid technical background with service desk and desktop support
Basic understanding of the operations of the Active Directory.
Basic understanding and operations of Outlook.
Should be able to impact day one of this project.
Basic endpoint deployment knowledge.
Configuration of new device procurements
Deliveries of new procurements
E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment
Basic understanding of and operation of ITSM
Candidates must complete in-person technical and work style interviews (combined or separate) with the hiring manager, senior-level management, Enterprise IT, and related team members. This may include a hands-on technical assessment.
Candidates must provide relevant professionalreferences| Skill Required /Desired Amount of Experience | |||
| Focused, hands-on experience with the skills in the Job Description | Required | 2 | Years |
| Focused, hands-on experience with the skills in the Job Description | Desired | 4 | Years |
| Ability to read, analyze, and interpret professional and technical references and procedures. | Required | 0 | |
| Ability to write reports, business correspondence, and documentation for technical peers. | Required | 0 | |
| Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. | Required | 0 |
| No. Question | |
| Question1 | Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program. |
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