Help Desk Support and Level 1 Technician Job at TeamLogic, Inc, Morris Plains, NJ

T2dDZDFIdERzN1k1WDNXN2dKNVJrWkgr
  • TeamLogic, Inc
  • Morris Plains, NJ

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote work,

Similar Jobs

NewGen Technologies

Data Analyst Job at NewGen Technologies

 ...to the professional growth of the team by mentoring junior data analysts and providing regular training on advanced data analysis...  ...aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics.Our team of Highly Cleared... 

Onvida Health

Communications Technician Job at Onvida Health

 ...Weeks Shift: Days Pay Rate Type: Hourly Location: Yuma Medical Center Listed is the base hiring salary range offered for...  ...Min = $21.80 Mid = $27.25 Max = $32.70 Summary The Communications Technician performs routine technical duties, maintains,... 

CereCore

Service Delivery Manager Job at CereCore

 ...Technicians and Telcom Essential Responsibilities Directly manage the day to day activities of IT service management, incident, problem management team including Telecommunications, the help desk and technical delivery teams. Lead and own the mission, vision, values &... 

Samaritan Health Services

Radiologic Technologist (Rad Tech) Job at Samaritan Health Services

Summary Are you a skilled Rad Tech looking for a role where your expertise makes a real difference? Join the dedicated Diagnostic Imaging...  ....About Our Diagnostic Imaging Department: At Samaritan Health Services, we utilize the latest imaging technology to deliver fast... 

Fiserv

Berkeley Heights, New Jersey Job at Fiserv

 ...Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions...