Job Description

Job Overview

TWC Management is seeking an experienced and highly motivated  General Manager to lead the operations of our  Holiday Inn Express property, part of the IHG Hotels & Resorts family. This is a permanent, on-site leadership role responsible for driving guest satisfaction, maintaining brand compliance, optimizing financial performance, and developing a high-performing team. The ideal candidate brings strong operational expertise, proven leadership, and a passion for delivering the quality and consistency expected of the Holiday Inn brand.

Key Responsibilities Leadership & Daily Operations

• Oversee all aspects of hotel operations, ensuring alignment with IHG and TWC Management standards.
• Manage all departments (front office, housekeeping, food & beverage, maintenance, etc.) to ensure efficient, high-quality service.
• Serve as the primary contact for guests, staff, and corporate leadership, embodying the Holiday Inn service culture.
• Ensure compliance with IHG brand standards, safety policies, and local regulations.

Team Development & Culture

• Recruit, hire, train, and retain a motivated and service-driven team.
• Lead by example to foster a positive, team-oriented workplace.
• Conduct regular coaching, performance evaluations, and recognition programs.
• Ensure all team members are trained on IHG service standards and operational protocols.

Financial Performance & Revenue Management

• Develop and manage the property’s budget, ensuring financial goals are met or exceeded.
• Monitor key financial metrics (RevPAR, ADR, occupancy, GOP) and implement strategies to improve performance.
• Collaborate with sales and revenue management teams to drive market share and increase profitability.
• Maintain strict cost control measures across all departments.

Guest Satisfaction & Brand Standards

• Ensure consistent delivery of an exceptional guest experience in line with Holiday Inn brand expectations.
• Monitor and respond to guest feedback via Medallia, IHG systems, and online platforms.
• Implement service recovery procedures and lead continuous improvement efforts.
• Conduct regular property walks to maintain cleanliness, functionality, and brand compliance.

Strategic Planning & Corporate Collaboration

• Partner with TWC Management and IHG to align property goals with broader organizational objectives.
• Execute local sales strategies, community engagement initiatives, and IHG promotional programs.
• Prepare and present operational and financial reports as required.

Qualifications/Experience

• Minimum 5 years of General Manager experience, preferably with IHG or in a branded, limited- or select-service hotel.
• Demonstrated success in managing hotel operations, financial results, and guest satisfaction metrics.
• Familiarity with IHG systems (Opera, Merlin, Concerto, Holidex, etc.) is strongly preferred.

Skills

• Strong leadership and interpersonal skills with a hands-on management style.
• Proven financial acumen and business planning abilities.
• Excellent problem-solving, organizational, and decision-making capabilities.
• Commitment to service excellence and team development.

Additional Requirements

• Must be available to work a flexible schedule, including weekends and holidays.
• Valid U.S. driver’s license and authorization to work in the United States.

Compensation & Benefits

• Competitive base salary based on experience
• Performance-based bonus program
• Health, dental, and vision insurance
• Paid time off and company holidays
• Career advancement opportunities within TWC Management

Job Type: Full-time

Pay: $56,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid jury duty
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Experience:

• Hospitality management: 5 years (Required)
• Accounting: 5 years (Preferred)

Location:

• Limon, CO 80828 (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Limon, CO 80828 (Preferred)

Ability to Relocate:

• Limon, CO 80828: Relocate before starting work (Preferred)

Work Location: In person

Job Tags

Similar Jobs