Job Description
Title: Organizational Change Management Lead
Location: San Juan, Puerto Rico (Hybrid)
Type: Contract
Description:
- At Client, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition.
- By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for Client and for the people who work here.
Description:
- The Organizational Change Management (OCM) Lead will be responsible for planning, developing, and executing the change management strategy to support the successful implementation of PRE support.
- This individual will work closely with executive sponsors, project teams, business units, and stakeholders to ensure smooth adoption of new business processes, systems, and organizational structures.
- The OCM Lead will play a critical role in ensuring the people-side of change is effectively managed to deliver sustainable outcomes.
Job Responsibilities Include:
- Develop and execute an integrated Organizational Change Management strategy to support the successful adoption of reengineered business processes, systems, and organizational structures.
- Conduct stakeholder analyses and change impact assessments to identify and address potential risks, barriers, and opportunities for engagement.
- Design and implement targeted communication plans to ensure timely, transparent, and effective information flow to all impacted stakeholders.
- Develop and oversee the execution of training strategies and materials to ensure end-user readiness and proficiency in new processes and systems.
- Collaborate with project leadership, business units, and functional teams to align change management activities with overall project milestones and goals.
- Facilitate leadership engagement, alignment sessions, and sponsor coaching to drive visible and active support for change initiatives.
- Monitor organizational readiness and adoption progress, applying metrics and feedback to adjust change management strategies as needed.
- Identify and manage resistance to change by implementing appropriate interventions and escalation paths.
- Support the development of long-term sustainment plans to embed process and behavior changes into the organization's culture and practices.
- Provide hands-on guidance and coaching to project teams, managers, and change agents to build internal change capability.
Basic Qualifications:
- A minimum of six (6) years of experience leading organizational change initiatives for large-scale, complex projects.
- A minimum of three (3) years of experience with change management frameworks (e.g., ADKAR, Kotter, Lewin) and best practices.
- A minimum of three (3) years of experience with Medicaid eligibility processes, including policy, determinations, and enrollment.
- A minimum of a bachelor's degree or a minimum of four (4) years of related experience
- A minimum of three (3) years of experience conducting change impact assessments, stakeholder analysis, readiness assessments, and defining success metrics.
- Must demonstrate fluency in Puerto Rican Spanish and English, including the ability to read, write, and communicate clearly in both languages.
Preferred Skills:
- Proven ability to develop and execute change management plans, including stakeholder engagement, communications, training, and resistance management.
- Prosci Change Management Certification or equivalent, preferred.
- Extensive experience preparing for and facilitating meetings, interviews and making presentations.
- Excels at using quantitative data to drive recommendations and decisions.
- Training material development and delivery
- Strong problem-solving, teamwork and customer service skills.
Job Tags
Contract work,