Part Time Customer Experience Representative Job at A1 Concrete Leveling, Cincinnati, OH

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  • A1 Concrete Leveling
  • Cincinnati, OH

Job Description

We seek a hard-working team player to join our growing company as a a Customer Experience Representative. You will work alongside fellow team members to wow our customers every day.

JOIN OUR TEAM AS A CUSTOMER EXPERIENCE REPRESENTATIVE!
Are you a master of communication with a passion for customer satisfaction? A-1 Concrete Leveling in Cincinnati/Northern Kentucky wants you to be a part of our team! As a Customer Service Representative, you'll be the friendly face (and voice) of our nationally recognized franchise, specializing in concrete care.
This is primarily a work from home position with flexible hours, with occasional days at our office located in Oakley, OH. Knowledge of the Greater Cincinnati and Tri-state area, a plus.

Daily Responsibilities:
  • Customer Qualification: Utilize our CRM by Service Bridge, your training and other tools to qualify potential customers based on specified criteria.
  • Customer Communication: Engage with customers via phone, email, text or chat to provide assistance, resolve inquiries, schedule estimates and book business.
  • Accurately record and update customer information in our CRM by Service Bridge.
  • Team Communication: Collaborate with team members, providing updates on customer interactions and scheduling – often in real time
  • Problem Solving: Address customer issues promptly, escalate complex cases as needed, and provide effective resolutions.
  • Run reports regularly to follow up on estimates, payments and track scheduled vendor partner projects. ​​​​​​​
Requirements:
  • Availability Monday – Friday 8 am – 5 pm (part time schedule to be arranged)
  • Excellent communication and interpersonal skills.
  • Teamwork mentality.
  • Strong problem-solving abilities.
  • Proficient in Microsoft Excel
  • Highly organized and good multi-tasker.
  • Ability to thrive in a fast-paced environment.
  • Previous customer service experience preferred.
Join us in delivering exceptional service and building lasting customer relationships! Apply now to join our dynamic team at A-1 Concrete Leveling!

 

Job Tags

Part time, Flexible hours, Monday to Friday,

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